Company Policies
IMPORTANT NOTICE: By purchasing product from our website, Amazon or our eBay store, you agree to the following terms and conditions:
PURCHASE AUTHENTIC PRODUCTS
Authentic Scratchwizard product may only be purchased from our website (www.scratchwizard.net), Amazon and eBay store (multisync23 seller). We sell our products in Amazon through our only distributor: Keppel Paints. Be aware that there are some companies and individuals who sell fake Scratchwizard product. Scratchwizard is not responsible or liable for product purchased from any company or person unless such purchase concluded through our website, Amazon or eBay stores.
ORDER PROCESSING AND SHIPPING
Every paint order is custom mixed, using special paint toners, and is manually fulfilled using the specific factory-matched formula. Shipping of end product normally occurs two to five days from date of order.
COLOR MATCH GUARANTEE AND WARRANTY
We guarantee and warrant our paint to match the Original Equipment Manufacturer’s (“OEM”) paint color chip based on OEM specifications. Normally, there is a standard formula for each paint code. However, alternative formulas are also offered by OEMs as vehicles can be produced in different factory locations and may have different color schemes. Because of the variance possibility, you (the customer) must always test the paint ordered on our test card that we provide with your order before applying it to your vehicle to ensure a color match. If the color does not match, do not apply the paint to the vehicle. We are not liable for damages incurred that would have been avoided had this test been performed.
CHECK VEHICLE COLOR CODE
You must verify that the OEM color code on your vehicle matches the color code you are ordering. Every paint color is mixed by hand using a specific factory-matched paint formula (from vehicle manufacturer) and special toners. We do not accept orders without an OEM paint code. We do not offer returns or replacements for customers who order the wrong paint code.
You can find your vehicle’s manufacturer’s paint code by following instructions on our website: “Find your paint code” . You can also find your paint code using our Paint Color Wizard . Please understand that our Paint Color Wizard is intended to be used as a guide to help you determine your vehicle’s OEM paint color code. The color chips displayed are computer generated based on OEM specifications and may not match the actual color of your vehicle. You must test the paint ordered and ensure it matches the color of your vehicle.
TEST YOUR PAINT
There are many variables when it comes to matching your vehicle’s existing paint color to the Scratchwizard paint that you ordered. It is your responsibility to test the paint color that you ordered and received from us prior to applying the paint to your vehicle. To test the color match, you will need to apply the Scratchwizard Basecoat and Clearcoat to the test card in accordance with our paint product instructions included with the order and also found at the FAQ section of our website. You can also watch our instructional videos in the How-To Video section of our website. You will need to compare the resulting test paint from the test card to the actual color of your vehicle paying attention to color match. Proceed only to applying paint to your vehicle if there is an acceptable color match. DO NOT APPLY PAINT TO YOUR VEHICLE WITHOUT TESTING COLOR MATCH. THIS CAN RESULT IN COSTLY PAINT REPAIR. WE WILL NOT BE RESPONSIBLE FOR ANY REPAIR TO YOUR VEHICLE AS A RESULT OF YOUR FAILURE TO TEST PAINT BEFORE APPLICATION.
COLOR DOES NOT MATCH?
On rare occasions, we encounter a color match discrepancy. Color mismatch can result from many variables, including but not limited to, incorrect color codes ordered, customer vehicle was repainted, color faded from sun exposure, age of vehicle, and location of manufacturer of vehicle as different factories can have different color schemes.
If the paint that you ordered (as shown by our paint applied to our test card) does not match your vehicle paint, you must do the following: (a) contact our customer service department by email at support@scratchwizard.net, or by phone at (877) 629 – 0612, during normal business hours Monday – Friday from 7:30 am to 4:30 pm PST to discuss the color discrepancy and we will work with you to determine if there are paint application solutions available prior to paint return or replacement; (b) after you contact us, we may require you to send a paint sample of the color mismatch back to us so we can compare the paint with the factory color chip and when necessary, send a better matching formula or process a refund. We want you to be satisfied with our product and we will do our best to provide you with a matching color paint.
CUSTOMER SAFETY
Customers must wear appropriate protective equipment such eye and face protection, as well as gloves and protective clothing. Do not use this product, or be exposed to spray mist / vapors if you have respiratory problems. KEEP OUT OF REACH OF CHILDREN AND PETS. Dispose of paint products appropriately following local or state guidelines.
Please read and follow the warnings included on the Product label and all Material Safety Data Sheets.
CUSTOM PAINT MATCHING
We no longer offer custom color matching.
INTERIOR DYE
Most manufacturers retain very limited (if any) information about interior colors, and there are typically no codes. For this reason we do not offer refunds or replacements on interior dye products and do not guarantee a color match. All sales are final and “AS IS.” We recommend that you order a small quantity for your first order and test the product color match at your own risk. Do as much research as possible before ordering.
If you ordered an interior dye color and it is not a match, you will need to submit a new order.
WHEEL PAINT
The paint included with our wheel repair kit must be tested/tinted/matched by the customer (we include materials and instructions in the kit). For this reason, we do not offer a color match guarantee, nor do we offer refunds on wheel repair kits. All sales are final and “AS-IS.”
LEGAL MATTERS
You are responsible for testing our products (i.e. testing paint color and matching with your vehicle’s color) before you apply it to your vehicle. While we want you to be satisfied with our product, we cannot be liable if you damage your vehicle because of incorrect application of our product or any other customer errors. Please read Scratchwizard product instructions and watch our instructional videos carefully. Scratchwizard liability for all claims shall not exceed the purchase price of the product. The sole and exclusive remedy for non-conforming product shall be replacement or refund at Scratchwizard’s sole option.
Except for the warranty/guaranty provided herein, Scratchwizard DISCLAIMS ANY AND ALL WARRANTIES (EXPRESS OR IMPLIED) CONCERNING ANY AND ALL PRODUCT INCLUDING THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
By ordering from Scratchwizard, you consent to the jurisdiction of the State of Oregon and agree that the exclusive venue for resolving disputes between you and Scratchwizard is Multnomah County, Oregon.
ADDITIONAL INFORMATION
The color swatch associated with its respective paint code is a rough representation of the actual color. Please do not base your purchase off of the code/color swatch.