Frequently Asked Questions

A “Tri-Coat” is a three-stage paint that includes a mid coat, as well as a base coat.

We do not charge extra for tri-coats.

• If you ordered a tri-coat spray paint, you will receive two 12 oz. cans: base coat and mid coat.
  If you ordered a tri-coat touch up paint or spray gun paint, the quantity will be split between the base coat and mid coat. For example: if you ordered a 16 oz. "Ready to Spray" paint, you will receive 8 oz. of base coat and 8 oz. of mid coat.

Please view our "How-To" video about applying tri-coat paints.

• Refunds generally take anywhere from 5-7 business days to process. If for any reason your refund does not go through under this time period, you can contact customer support by emailing support@scratchwizard.net

• Many of the paint code names differ depending on the manufacturer, even if it is the same paint code or color. The main and most important way to differentiate colors is by the paint code itself, regardless of the name.

• Unfortunately we do not currently offer discounts or coupons. An exception to this is if you have previously used our products and are happy with the results and have sent us a before and after picture of your repair. We will then send you a discount code for 10% off your next purchase. All valid coupons are/must be sent by an authorized ScratchWizard representative.

• If you know your vehicle’s paint code and you still can't find your code on our site, you can place a custom order by clicking here or emailing customer support at support@scratchwizard.net

• Due to government regulations/restrictions and hazard reasons, we cannot ship orders containing aerosols via air (express/air shipping). All aerosols must be shipped by ground which takes at least 3-5 business days, depending on your location.

Every paint color/customer order is mixed-to-order and are manually fulfilled using a specific factory-matched formula and are made from special paint toners. Customer orders normally take 3-5 business days to process orders, custom-mix the paint, prepare orders for shipment, and actually ship orders.

• If the shipping company damages your purchase, we send you a new product free of charge.

• Unfortunately, our shipping costs are not flexible because our shipping is done through a third party company. The only time we provide free shipping is on authorized returns or on missing or damaged products.

On some occasions we encounter a color match discrepancy. Color mismatch can result from many variables, including but not limited to incorrect color codes ordered, customer vehicle was repainted, color faded from sun exposure or exposure to the elements or because of age of vehicle. If the paint that you ordered (as shown by our paint applied to our test card) does not match your vehicle paint, you must do the following:

(a) contact our customer service department by email at support@scratchwizard.net, or by phone at (877) 629 – 0612, during normal business hours Monday – Friday from 9:00 am to 5:00 pm PST to discuss the color discrepancy and we will work with you to determine if there are paint application solutions available prior to paint return or replacement;

(b) after you contact us, we may require you to send a paint sample of the color mismatch back to us so we can compare the paint with the factory color chip and when necessary, send a better matching formula or process a refund (if you choose to do so). We want you to be satisfied with our product and we will do our best to provide you with a matching color paint. Click here to review our refund and return policies.