Return Policy
CUSTOMER REFUNDS, REPLACEMENTS & CANCELLATION POLICY
All paint orders are fulfilled manually. Once your order is processed (meaning paint was already mixed), it cannot be canceled and you will be charged for the order. We spend considerable time mixing your paint order to match OEM specifications and fulfill your order.
We offer sales refunds & replacements for up to 30 days from the date of shipment of customer order for valid reasons such as color mismatch, defective and damaged products. Please check to ensure a good color match and order completeness prior to this deadline. All sales are final after 30 days. Shipping costs are normally non-refundable except for situations that we authorize.
We reiterate that it is the customer’s responsibility to order the correct OEM paint color code for their vehicle. We will not offer refunds or replacements for situations brought about by the following reasons after we process your order:
- You made a mistake with the color code that you ordered.
- The car was sold/ damaged further.
- You changed your mind or had the car repaired professionally.
- The resulting repair of your vehicle does not meet your expectation.
- You aren’t able/don’t want to use the paint.
- You found another vendor for your paint.
- You attempted to use a forwarding service and were not able to ship your order.
- You did not use/open our product for whatever reason.
We do not offer refunds, replacements or returns for Custom-matched paint, interior dye or wheel paint products. Please see “Company Policies” section.
CUSTOMER RETURNS PROCESS
For valid transactions that qualify for returns, replacements or refunds, you must contact our Customer Service Department and request a return authorization. Do not send your order back without approval from a representative, or your shipment may be refused or returned to you. To receive a full refund, send your items back, including paint (except for a test spray) unused. Return shipping costs are only covered using the supplied pre-paid return mailing label.
PRODUCT DEFECTS AND MISSING PRODUCT ITEMS
We will replace or refund any product that has a manufacturer’s defect or damaged (i.e. spray paint is not spraying properly or is missing spray tip). If products are missing from shipment (i.e. clearcoat is missing from a spray paint package), we will immediately send you the missing component of your order free of charge.